Privacy Policy

Information we may collect

• Your WhatsApp number, display name, and the messages you send.
• Appointment-request or inquiry details you choose to provide.
• Limited technical logs required to operate, secure, and troubleshoot the service.

How we use information

• Responding to inquiries, coordinating appointments, and following up on contact requests.
• Classifying messages and routing them to the appropriate workflow or person.
• Improving service quality, preventing misuse, and maintaining security.

Automated processing and service providers

Messages may be processed by automated tools to help prepare initial administrative replies and classify requests. Technical providers may include Meta, WhatsApp, n8n, and OpenAI, each subject to its own terms and security controls.

This service does not provide a medical diagnosis and does not replace a clinical examination. Do not send highly sensitive medical information through WhatsApp. For emergencies, contact the appropriate emergency services immediately.

Sharing, retention, and security

We do not sell personal data. Data is shared only as needed to provide the service, with technical service providers, or when required by law.

We retain data only as long as reasonably needed for its purpose and applicable legal requirements. Access is restricted and reasonable safeguards are used, but no electronic transmission or storage method is completely secure.

Your rights

You may request access, correction, deletion, or object to certain processing, subject to applicable law, including Saudi Arabia's Personal Data Protection Law. We may request information to verify your identity before fulfilling a request.

Updates

We may update this policy when the service or legal requirements change. The latest revision date will appear at the top of this page.